In this video, we will talk about Smart Tools, which is the most powerful feature of eDesk.
Smart Tools are eDesk’s most powerful features. They enable you to create smart workflows, route tickets and automatically reply to repetitive…
eDesk's range of AI features are designed to help you deliver fast and exceptional customer support to your entire customer base. Our intelligent…
eDesk's Round Robin feature automatically assigns tickets to your Support Agents, sharing the workload across the team and maximizing efficiency. Before…
All of your eDesk teammates have a user role associated with their account, giving them access to different tools in eDesk. It’s easy to…
Create a Manual Usage Template to help your teams respond to customers quickly.
Create ready-to-go templates to help your teams deliver expert customer support in record time! eDesk can also auto-respond to customer messages…
Using as many Message Rules as possible will ensure that your customer interactions will always be handled by the right team members. It will…
Manage your customer's expectation by setting up eDesk to auto-respond to any messages that arrive when your offices are closed for a holiday. This…
Klaviyo is a cloud-based marketing automation and email marketing tool that helps businesses create personalized, targeted campaigns and manage…
Create a Rule-Only Template take the pressure off your teams and let eDesk automatically handle the commonly-asked questions from your customers. This…
Use Snippets in your customer responses to deliver fast, personal and consistent customer care. This help file will guide you through creating…
Custom fields are a very powerful tool in eDesk, allowing you to link additional information to a customer query. In this help file, we'll…
Stay on top of invoicing and save time by creating templates that you can use to automatically generate invoices for your order-related tickets. This…
